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Messaging privacy

How we handle messages you send us on WhatsApp, Facebook Messenger and Instagram, and how to stop messages or delete your data.

Last updated: 17 October 2026 · Version 1.0

The short version. We use your messages only to answer your enquiry. We only send promotions to people who agreed to them, and every promotional message has a “Stop promotions” button. We do not sell your information or use it for advertising. You can ask us to delete your data at any time (see Deleting your data).

Scope

This notice applies to messages sent to or from Tezz Technologies (Private) Limited on WhatsApp, Facebook Messenger and Instagram direct messages. It adds to our general Privacy Policy, which also applies. WhatsApp, Messenger and Instagram are services provided by Meta Platforms; Meta handles your messages under its own terms and privacy policies as well.

What we collect

  • Your identifiers: the name on your profile and your phone number (WhatsApp) or account ID (Messenger, Instagram).
  • Your messages: what you write to us, including any images or files you choose to send, with dates and times.
  • Your menu choices: the product and topic you select, such as Velocitill, TezzERP or Myser, and pricing.
  • Feedback: any rating or comment you give about our replies.
  • Business details: anything you share about your business when asking for a demo or quote.

We do not ask for passwords, payment card numbers or government ID numbers by message. Please do not send them.

How we use your messages

  • To reply to your enquiry and connect you with the right person.
  • To arrange and follow up on demos, quotes and support.
  • To keep a record of the conversation so you do not have to repeat yourself.
  • To measure and improve the speed and quality of our replies.
  • To protect our channels from spam and abuse.

We do not use your messages to build advertising profiles, and we do not sell them.

Marketing messages and opting out

We only send promotional messages to people who have agreed to receive them, for example by asking us to contact them on WhatsApp or ticking a consent box on a form. WhatsApp requires us to use pre-approved message templates when we start a conversation. Once you reply, we can chat freely for the following 24 hours.

To stop promotions at any time, tap “Stop promotions” on a message, reply STOP, or email info@tezztechgroup.com. After you opt out we will not send you marketing messages. We may still reply to messages you send us.

Meta’s role

Meta delivers messages between you and us and may process them as described in its own privacy policies (for example, the WhatsApp Privacy Policy and the Meta Privacy Policy). We receive only the messages and basic profile details that Meta provides when you contact us. We do not receive your wider activity on Meta’s apps.

Who we share it with

We do not sell your personal information. We share it only with service providers who help us run our messaging (such as hosting), when the law requires it, or if our business is sold or restructured. Your messages are visible to the members of our team who handle enquiries and support.

Storage, security and retention

Conversation records are stored on servers we control, protected by access controls and encrypted connections (HTTPS). Only people who need them to answer you can view them. We keep enquiry conversations for up to 12 months after the last message, then delete or anonymise them. If you become a customer, related records are kept for as long as the relationship continues and as the law requires. Backups are kept for up to 30 days.

Spam and abuse protection

To keep our channels usable, our system limits how many messages one sender can send in a short time, ignores obvious spam and unsafe links, and can block senders who repeatedly abuse the service. This uses your account identifier and message content only for that purpose.

Your rights

You can ask us to tell you what we hold about you, correct it, delete it, or stop contacting you. Email info@tezztechgroup.com and we will respond within a reasonable time. See our general Privacy Policy for more.

Deleting your data

You can ask us to delete the information we hold from your messages at any time.

  1. Send your request by email to info@tezztechgroup.com, or message us on the same channel with the words “delete my data”.
  2. Tell us how to find you: your name and the phone number (WhatsApp) or account name (Messenger or Instagram) you used to contact us.
  3. We confirm and delete. We verify the request is yours, delete your conversation records and contact details from our systems within 30 days, and confirm by reply. We may keep limited records where the law requires.

Deleting a chat on your own device does not delete our copy, so please contact us. Meta keeps its own copy of your messages; to manage that, use the privacy controls in the Meta app you used.

Children

Our messaging channels are for businesses and are not directed at children under 13. If you believe a child has messaged us, tell us and we will delete the conversation.

Changes to this notice

We may update this notice from time to time. The “Last updated” date at the top shows the latest version.

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